![]() This email message, and any attachments hereto, are for the sole use of the intended recipients, and may contain confidential and proprietary information. Technical Support | Kaspersky Lab Americas If you do not reply we will automatically resolve your request in 7 day(s). If your issue has been resolved, please let us know. ![]() Kindly reply to this message if you need further assistance. If you have further question feel free to reply to this email. Please keep me posted as I really wanted to get this issue resolve. You can uninstall the 2015 normally through the Control Panel. In order to downgrade, please uninstall the 2015 software and then install the 2014. ![]() You can be confident you still have full protection with the 2014 version. Unfortunately, this does not appear imminent so doing the downgrade to 2014 is recommended. This issue has been fixed in the 2016 version that will be released this summer, but we are still awaiting a fix for the 2015 version. In order to fix this issue with Kaspersky AVP spiking your CPU and slowing down your computer, you will need to downgrade to the 2014 version. I do apologize for the issues you are having with Kaspersky. I apologize for the inconvenience you are having regarding this system issue with Kaspersky, I will be more than glad to assist you with this issue. Thank you for contacting Kaspersky Lab Technical Support. To: Kaspersky - Support INC0000xxxxxxxx Kaspersky AVP spiking CPU From: Kaspersky Lab Support Saturday, Ap11:35 PM
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